The Ritz-Carlton Hotel Company Co-Founder Horst Schulze (Part 1)

Ep. 123: Become the best in a world of compromise in the first of our two-part series with longtime COO and President of The Ritz-Carlton Hotel Company. Download our free BONUS RESOURCE for reflection questions that will empower your team and listen for lessons in: 7:00 How to next-level your organization's purpose statement. 10:30 The difference between management and leadership. 13:45 Three things every customer expects. 15:00 The fastest way to develop customer loyalty. 18:00 The non-negotiables that form the backbone of Ritz-Carlton's culture. If these lessons resonated with you, connect with Don and his team at maxwellleadership.com/don and together we can next-level your company culture!  Special thanks to Haley Rose and Samantha Clark for making this episode possible.