The RMR Playbook for Alarm, Security, and Fire Businesses

In this episode of Entry & Exit, hosts Stephen Olmon and Collin Trimble (Alarm Masters, Houston) break down how security, alarm, fire, and life safety companies can shift from a project-first mindset to an RMR-first operating model—without slowing sales, damaging culture, or killing momentum.They explain why installs should be treated as the onboarding experience to recurring monthly revenue, not the finish line—and how to build discipline around selling monitoring, cloud solutions, inspections, and service agreements on every job.From sales compensation and KPIs to vendor strategy and customer onboarding, this episode is a tactical guide to building a healthier, more valuable, and more resilient security business—even if you’re not planning to sell anytime soon.If you run a security, alarm, fire, or life safety company, this episode lays out a clear blueprint for turning installs into long-term cash flow and enterprise value.You’ll learn:Why RMR is the foundation of a healthy security businessHow to make recurring revenue the goal, not an afterthoughtWhy installs should always lead to monitoring, service, or expansionThe RMR metrics that actually matter (RMR per install dollar, revenue mix, lines per customer)How diversified RMR (cloud video, access control, managed services) reduces churnThe operational discipline required to scale subscriptions without chaosWhy buyers and owners value RMR so highly during downturns and exitsConnect Stephen Olmon: https://x.com/stephenolmon Collin Trimble: https://x.com/TXAlarmGuy More Entry & Exit: https://www.entryandexit.co/Owned and Operated New Episodes Every Wednesday!Subscribe For More