The Road to Healing: The Grateful Patient Program Part 2 ...

What this episode covers

In this episode, we’re joined by Emily Sullivan, VP of Operations at the UPMC Pinnacle Foundation, to explore the inception of the Grateful Patient Program and the powerful role gratitude plays in our work. Emily shares how the program was built, why grateful patients are such an important part of philanthropy in healthcare, and how expressions of thanks help inspire meaningful connections, fuel generosity, and ultimately shape the care we provide across our communities.

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This episode was published on January 27, 2026.

What is this episode about?

In this episode, we’re joined by Emily Sullivan, VP of Operations at the UPMC Pinnacle Foundation, to explore the inception of the Grateful Patient Program and the powerful role gratitude plays in our work. Emily shares how the program was built,...

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