The ROI of Smart Training: 25% Reduction in Denials

What if better training could directly translate to measurable ROI? At Access Community Health Network (ACCESS), it does. With a training team of just four, ACCESS is doing exactly that by following three guiding principles: collaborating early, keeping feedback flowing, and always designing training around the why.By leveraging uPerform to build immersive, simulation-based training for Epic’s MyChart, Care Everywhere, and Compass Rose, the team has achieved remarkable results: 15–25% reduction in claim denials, 30% drop in help desk requests,15–20 minutes saved per prior authorization, totaling over 130 hours saved each month.Join Reece from uPerform as she talks with ACCESS’s training innovators about how they cracked the efficiency equation -- turning limited resources into measurable time and cost savings, empowering clinicians with confidence, and redefining how training drives performance and patient satisfaction.This episode is sponsored by uPerform.