The role of an ombudsman: "It simply means speaking on behalf of someone."

Treaka Young was elected last month to the Jefferson City City Council, but previously worked as an ombudsman for the state. A long-term care ombudsman is often a volunteer who helps families and individuals ensure their rights and needs are being respected and preserved in long-term care facilities, like nursing homes. Treaka spoke a little about an ombudsman’s role and how people can reach out to them for help.