The Role of Customer Support in Warranty Services | Motor Trade Mentors EP13

from Shifting Metal Paddock Pass · host Joe Betty

Send us Fan MailIn this episode of the Motor Trade Mentors podcast, Joe Betty and David Gott chat with Steve Kerslake from the British Automotive Alliance. Steve shares his journey from sales to warranty solutions, exploring dealer challenges, self-funded warranties, and the importance of customer care. They discuss warranty costs, managing claims, and the value of strong dealer-customer relationships in today’s evolving automotive industry.Check out BAA socials belowWebsite: https://www.baalliance.co.uk/Youtube: https://www.youtube.com/@vehiclewarranty/videosFacebook: https://www.facebook.com/ukwarrantysolutions/Linkedin: https://www.linkedin.com/company/usedcarwarranty---------------------------------------------------------------------------------APPLY TO BE ON THE PODCAST: https://shiftingmetal.co.uk/be-on-the-podcast---------------------------------------------------------------------------------Joe Betty: ‪‪ @ShiftingMetal David Gott: ‪‪ @cardealerpro ---------------------------------------------------------------------------------Found it useful or interesting? You can now show your support and buy us a coffee 👍https://buymeacoffee.com/cardealerchat----------------------------------------------------------------------------------DON'T FORGET YOU CAN GET 10% OFF feelgoodcompetitions.com raffles with CODE: TOBY10 !----------------------------------------------------------------------------------Subscribe! ► / @ShiftingMetal Instagram ► / https://www.instagram.com/shifting_metal/Berrow Motors ► https://berrowmotors.co.uk/SELL YOUR CAR ► https://carsboughtformore.com/CHARITY CAR RAFFLES ► https://feelgoodcompetitions.com/Support the show

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This episode is 43 minutes long.

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This episode was published on November 13, 2024.

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