EPISODE · Apr 25, 2022 · 33 MIN
The Role of CX Professionals with Alex Mead
from Business Transformation Pitch with The CX Goalkeeper
The CX Goalkeeper had the great opportunity to interview Alex Mead LinkedIn Headline: Chief Customer Service Experience Officer - Transforming omnichannel CX across contact centre, digital, social & physical channels - Leading teams which innovate across all customer activities - CRM, AI, Data, Analytics Highlights: 0:00 Game Start 1:41 Alex's introduction 3:08 Alex's view on the CX landscape 6:20 Alex's two bad experiences 10:18 Definition of service excellence - the definition of EPIC service 13:10 The Role of CX Professional 17:15 The missing skills in the CX community 26:25 In 10 years time what we are speaking about in relation to Customer Experience and Customer Service Experience? 29:30 Alex's book suggestion 31:12 Alex contact details 31:30 Alex's Golden Nugget 32:39 Game End For more details: www.cxgoalkeeper.com/AlexMead Guest's Contact Details: https://www.linkedin.com/in/alexmead/ alex maed at sky dot com Thank you, Alex. #cxgoalkeeper #customerexperience #podcast #leadership
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The Role of CX Professionals with Alex Mead
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