The Role of Empathy in the C-Suite with Hans-Werner Kaas

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.What does it take to lead with both strength and heart? In this episode, Rebecca Dhrimaj sits down with Hans-Werner Kaas, senior partner emeritus at McKinsey & Company, to explore the evolving face of leadership—one where empathy and human connection aren’t just nice-to-haves, but essential for building resilient organizations. From unplanned personal leadership journeys to the overlooked human side of business education, they unpack stories, insights, and hard-earned lessons from the C-suite. Whether you’re a seasoned executive or an emerging leader, this conversation offers a compelling case for self-reflection, deep listening, and putting people at the center of success.Chapters00:00 The Journey of Leadership Begins11:37 Human-Centric Leadership: A New Approach26:20 The Importance of Self-ReflectionResources:The Journey of a CEO Book: https://www.mckinsey.com/featured-insights/mckinsey-on-books/journey-of-leadershipPodcast Episode: The Journey of Leadership, Hans-Werner Kaas and Bob Chapman in Conversation https://youtu.be/qgVZP6HPbl4?si=D-ih113COBW5AMhHMcKinsey's Bower Forum: https://www.mckinsey.com/capabilities/people-and-organizational-performance/how-we-help-clients/mckinsey-academy/executive-programs/bower-forumLearn more about The Empathy Collective: www.theempathycollective.com