The Role of Storytelling in Shaping Institutional Identity

Hosts Mallory and Seth explore the art and strategy behind storytelling in higher education marketing. From its emotional impact to its ability to build authentic connections, they discuss how storytelling differentiates institutions in an increasingly crowded marketplace. Seth shares insights from his recent team retreat and dives deep into effective frameworks, platforms, and actionable steps for crafting compelling narratives.Key TakeawaysStorytelling's Importance: Stories are the bridge between what an institution does and how it’s perceived, creating emotional connections that drive both internal culture and external engagement.Frameworks for Success: Proven storytelling frameworks like Pixar’s “Once upon a time” and the ABT (And, But, Therefore) model help structure emotionally resonant narratives.Content Strategies for 2025: Short-form videos (YouTube Shorts, Instagram Reels, TikTok) and niche podcasts are the most impactful platforms for storytelling.Sourcing Stories: Casting calls and proactive outreach uncover diverse and underrepresented voices for authentic storytelling.Small Steps Matter: Start small by leveraging student-generated content and using free or low-cost tools to create impactful stories.Episode SummaryWhy Storytelling Matters in Higher Education Storytelling is the heart of differentiation in a crowded higher ed marketplace. Mallory and Seth emphasize that statistics alone don’t influence prospective students or alumni; it’s the personal, emotional stories that stick. Internally, storytelling shapes institutional culture, fostering alignment with values and a sense of pride among faculty and students. Externally, it drives alumni engagement, application numbers, and retention rates. Emotional connections, as Seth notes, are strategic assets.Frameworks for Building Compelling Stories Mallory highlights three storytelling frameworks to structure narratives:Pixar’s Framework: Begins with “Once upon a time” and builds through “Every day,” “Until one day,” and “Because of that.”ABT Framework: Simplifies storytelling with “And, But, Therefore,” ideal for short-form content.StoryBrand: Guides marketers to clarify messages and focus on customer-centric stories.Seth adds that authenticity, aspirational tones, and conflict are non-negotiable elements of great storytelling. By creating stories that inspire action, institutions can position themselves as essential pathways to students' future success.Platforms That Maximize Storytelling Impact The choice of platform shapes how stories are received. Seth advocates for short-form content like YouTube Shorts, Instagram Reels, and TikTok, emphasizing the power of multi-part series released in real time. Mallory underscores podcasting’s potential to build depth and personal connections, especially through niche-focused shows that demonstrate expertise in specific fields. Both agree that effective storytelling platforms invite interaction, such as sharing and tagging, to amplify reach.Actionable Strategies for Storytelling For MarCom professionals with limited budgets or teams, starting small is key. Seth recommends casting calls using surveys or AI tools to source stories efficiently. Mallory encourages leveraging student-generated content to showcase authentic day-to-day campus life. Both emphasize the importance of experimenting with storytelling formats, from skunkworks podcast pilots to video-first Instagram reels.The Role of AI in Storytelling AI tools offer untapped potential for sourcing and sharing stories. Seth envisions using AI platforms to streamline the casting process, allowing students and alumni to record their narratives seamlessly. This innovation not only reduces friction but also expands the pool of stories available for marketing. - - - -Connect With Our Host:Mallory Willsea https://www.linkedin.com/in/mallorywillsea/https://twitter.com/mallorywillseaAbout The Enrollify Podcast Network:The Higher Ed Pulse is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.