EPISODE · Oct 3, 2025 · 36 MIN
The Rule of Six: How to Get Legal Ops Messages Heard
from BDO's Legal Tech Talk Podcast
Guest Notes:Karissa Boley is the Director of Legal Operations at Baker Hughes. With more than 20 years of experience, I am a strategic leader and business strategist who believes clear thinking creates clear communication.Guest LinkedIn: Karissa Boley | LinkedInKey TakeawaysClarity First:Make communications clear, concise, and actionable.Repeat Messages:People need to hear a message six times for it to stick—use multiple channels.Monitor and Adjust:Track feedback and metrics to improve message effectiveness.Align with Business Goals:Tailor communications to support company objectives.Leverage Leaders:Use champions and leadership to reinforce important messages.Manage Change Fatigue:Recognize message overload and use impactful, targeted communications.Promote AI as a Skill:Encourage learning and adoption of AI as a valuable skillset.Keep Emails Short:Use brief subject lines and concise content to boost engagement.Build Community:Connect with peers and experts for ongoing support and learning.
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What this episode covers
This is the finale of the Running Legal Like a Business Conference special episode series. BDO’s Legal Tech Talk hosts Daniel Gold and Eric Derk sit down with Karissa Boley, Director of Legal and Compliance Operations at Baker Hughes Canada. With over 20 years of communications experience across industries, Karissa shares her expertise on the critical role of communication in legal operations, change management, and technology adoption. From crafting messages that stick to leveraging the “rule of six” for effective communication, Karissa provides actionable strategies for legal teams and business leaders to drive engagement, manage change, and demonstrate value.
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The Rule of Six: How to Get Legal Ops Messages Heard
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