The sales to customer success transition within B2B SaaS w/ Dave Duke, MetaCX

from Gain Grow Retain · host Gain Grow Retain

Jay joins Dave Duke of MetaCX around how customer success teams can examine the transition between sales and customer success. There needs to be a strategic conversation that continues as the deal is closing with our sales team A joint success plan can be a way to help create a smooth transition - keeping the customer and their outcomes at the forefront Need to eliminate duplicate Information and create one continuous conversation with the customer -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/ Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

What this episode covers

Jay joins Dave Duke of MetaCX around how customer success teams can examine the transition between sales and customer success.There needs to be a strategic conversation that continues as the deal is closing with our sales teamA joint success plan can be a way to help create a smooth transition - keeping the customer and their outcomes at the forefrontNeed to eliminate duplicate Information and create one continuous conversation with the customer--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/--This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies.Learn more at https://customerimperative.com/Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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The sales to customer success transition within B2B SaaS w/ Dave Duke, MetaCX

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This episode was published on July 7, 2020.

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