The Sanofi Patient Community Promise: Moving Beyond Patient Centricity Talk to Real Actions for Patients, Feat. the Crohn’s & Colitis Foundation

What does it take to move from patient-centric talk to patient-driven action?In this episode, we go inside Sanofi’s Patient Community Promise, a commitment to truly integrate patients throughout every part of its global organization. Host Eric Racine is joined by Sanofi co-hosts from around the world: Kersten Sharrock, Amy Akers-Teets, Catherine Coulouvrat, and Nick Taylor. They share how the Patient Community Promise was co-created with more than 80 patient advocacy leaders, how Sanofi is both measuring and publicly reporting the ways this promise is reshaping its culture, decision-making, and actions for patients. They are also joined by special guest Michael Osso, President & CEO of the Crohn’s & Colitis Foundation, who returns to the podcast to provide an external perspective on what true patient partnership looks like, and why it’s urgently needed as the healthcare landscape evolves.You’ll hear examples of integrating patients throughout every stage of the scientific innovation lifecycle, from R&D to patient access to people-centered healthcare systems. Across the conversation, the group reflects on the cultural transformation required to meaningfully share the table with patients, the power of real-world data, and how patient-informed insights can accelerate medical innovation for all patient communities. This episode is packed with insights on how to:Co-create commitments with patient leaders that are actionable and transparentIntegrate patient engagement throughout your organization to drive ideas and decisions Accelerate patient-driven innovation through real-world data, lived experience, and continuous listeningStrengthen partnerships with patient leaders and organizations to close gaps in research, access, and careSimplify processes and make partnerships easier and more impactfulSustain culture change by aligning behaviors, metrics, and accountability to what matters to patientsThis episode offers a rare, behind-the-scenes look at how bold commitments become lived behaviors, and why partnering differently with patients is essential for the future of healthcare.