The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank

The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard BlankThe Science of CX is a groundbreaking new weekly podcast developed toaddress the millions of businesses that need to learn techniques to compete better in today’s business landscape, by using CX as the cornerstone of a new strategy.Getting to know Richard the man on this special episode #156. How did he end up with such a large collection of restored pinball machines and jukeboxes?key ingredients to ensure an effective micro-expression conversationHow agents can positively handle and grow from negative calls and feedback from customers https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5Fhttps://youtu.be/AOPI8wCqX-0Running a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmineTime and numbers. Find out whether or not it's productive to measure your employee’s efforts based on the number of hours or sales made Richard shares with us his unique and world-class system of training and mentoring new agents An exercise you can easily pick up in helping you become a better micro expression readerJoin Steve Pappas in the lab as he puts his 25+ years to the test to make yourbusiness (soar, grow and accelerate).https://costaricascallcenter.com/en/outbound-bpo-campaigns/#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #SacrificetoSuccess #ScienceofcxScience of CX, , Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,Key Takeaways Into More Productive Customer Engagements with Richard Blank. The Science of CX podcast. https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5Fhttps://youtu.be/AOPI8wCqX-0 Hosted on Acast. See acast.com/privacy for more information.