EPISODE · Jun 13, 2026 · 3 MIN

The SDM Formula

from IT Sourcing Sorcerer · host Proudly presented by Eclectic365 IT Consulting - Your Trusted IT Advisors 🤝☁️

Are your IT services delivering real business value… or just keeping the lights on? In this episode of the IT Sourcing Sorcerer Podcast, I break down the core ideas from my ebook “The SDM Formula”—and why Service Delivery Management is the missing link in many organisations. 💡 We explore: ✅ How to move from reactive IT to value-driven service delivery ✅ Why Governance, Performance & Relationships matter more than ever ✅ How to drive measurable outcomes across multi-vendor environments In today’s world of cloud, outsourcing, and AI—strong service delivery isn’t optional. It’s a competitive advantage. 🎧 Tune in now and turn IT into a business enabler. And understand why the answer to this particular IT question is 4!

Episode metadata supplied by the publisher feed · Published Jun 13, 2026

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The SDM Formula

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