The SDM Formula

Are your IT services delivering real business value… or just keeping the lights on?In this latest episode of the IT Sourcing Sorcerer Podcast, I break down the core ideas from my ebook “The SDM Formula”—and why Service Delivery Management is the missing link in many organisations.💡 We explore: ✅ How to move from reactive IT to value-driven service delivery✅ Why Governance, Performance & Relationships matter more than ever✅ How to drive measurable outcomes across multi-vendor environmentsIn today’s world of cloud, outsourcing, and AI—strong service delivery isn’t optional. It’s a competitive advantage.🎧 Tune in now and turn IT into a business enabler. And understand why the answer to this particular IT question if 4!