The Search for Root Causes—One Off or Systemic?

In this presentation, Julius DeSilva, CEO of QMII, emphasizes the importance of distinguishing between one-off incidents and systemic issues found during root cause analysis. Auditors play a key role in defining nonconformities to enable effective root cause analysis. Case studies such as Chernobyl, Deepwater Horizon, and Boeing 737 MAX illustrate the consequences of ignoring systemic risks. ISO management system standards support a risk-based approach, encouraging organizations to go beyond compliance and strengthen their management systems. Ultimately, effective root cause analysis leads to sustainable improvements and greater resilience across organizations.Visit our website to learn more and get your CPD: https://exemplarglobal.org/product/the-search-for-root-causes/