The Secret Behind a 4.9 Rating with Derrick Hayes of Big Dave’s Cheesesteaks

Send us Fan MailDerrick Hayes, founder and CEO of Big Dave’s Cheesesteaks, joins Zack Oates to share the story behind one of the fastest growing brands in the country. What started as a way to honor his father has turned into a culture-driven company built on community, consistency, and care. Derrick breaks down how customer service became his biggest growth driver, why culture matters more than perfection, and how he keeps teams motivated as the brand scales.Zack and Derrick discuss: Building a brand rooted in purpose and legacy Why customer service drives repeat business Creating a “family” feeling inside the restaurant Using real-time feedback to improve fast How to scale without losing cultureThanks, Derrick!Links:https://www.linkedin.com/in/derrick-hayes/https://www.linkedin.com/company/bigdavescheesesteaks/https://www.bigdavesway.com/