The Secret to 90% Booking Rates? Empathy Over Efficiency 🧠 | Talk Of The Trades | Ep. 008

The secret to 90% booking rates isn’t better scripts — it’s emotional intelligence. In this powerful episode, Brigham Dickinson, founder of Power Selling Pros, shares how empathy, listening, and leadership are the real KPIs in your call center. If you want your CSRs to book more calls, serve more customers, and create lasting loyalty, this episode is a must-watch.🎯 Subscribe for more game-changing conversations on marketing, leadership, and service ops.👇 CHAPTERS0:00 - Introduction2:00 - The Wild Story Behind Winning His First Spartan Race6:00 - Adversity & the Power Selling Pros Origin Story9:00 - What Green Eggs & Ham Teaches About Sales Psychology12:00 - The Woodfin Training Story: EQ in Action17:30 - Are Gen Z Call Takers Emotionally Capable?23:30 - What It Takes to Hit 90%+ Call Booking Rates29:00 - Idle Hands? Make Outbound Calls!36:00 - From Service Calls to Sales Calls42:00 - Why Your Call Center Is a Leadership Factory48:00 - The Limits of AI in Customer Experience56:00 - Leading Without Being the Hero1:03:00 - EQ, Vision, and the Courage to Let Go1:12:00 - Final Takeaways & Gratitude📲 Connect with Brigham Dickinson🌐 LinkedIn 🎥 Youtube 📢 Follow Us:Talk Of The Trades: https://linktr.ee/TalkOfTheTradesInstagram: https://www.instagram.com/leadhub/TikTok: https://www.tiktok.com/@leadhubagencyLinkedIn: https://www.linkedin.com/company/leadhub/🎧 More Episodes