The Secret to Agents, Man

Send us Fan MailThis episode demystifies AI agents, explaining how they differ from chatbots and showcasing their real-world impact in business applications. Chris Fairfax, Technical Product Manager for Industry Cloud at Hitachi Solutions, shares actionable insights on deploying agents to drive efficiency, empower employees, and unlock new value from enterprise data.Highlights:Agents are AI-powered tools that execute business processes, going beyond simple chatbots by leveraging multiple skills within platforms like Microsoft Dynamics. Automation with agents can increase productivity by 20–30%, but the focus is on augmenting—not replacing—employees through human-in-the-loop design. Practical use cases include process management, identity verification, call center workflows, and field service automation. Data quality and a modern data estate are essential for successful agent deployment and scalability. Early wins are seen in industries like insurance, with plans to expand agent capabilities for industry-specific needs.Transparency, confidence scores, and purposeful design are key to building trust and driving adoption of AI agents.global.hitachi-solutions.com