EPISODE · Jun 7, 2016 · 3 MIN
The secret to de-escalating loud, angry conflict
from Disagree better · host Tammy Lenski
Take it from a mediator: When someone is angry and loud, trying to control them is not only an exercise in futility, but can also have an unintended consequence — it can escalate them. Here’s one powerful alternative. Find the transcript with links here. To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/.
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