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The secrets behind Airbnb's customer experience - Interview with Joseph Michelli

EPISODE · Nov 25, 2019 · 35 MIN

The secrets behind Airbnb's customer experience - Interview with Joseph Michelli

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

Today’s interview is with Joseph A. Michelli, a best-selling author, internationally sought-after speaker and organizational consultant. Joseph joins me today to talk about his new book: The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging, why he wrote the book, what can we learn from Airbnb and some for the future challenges facing companies trying to deliver a stand out experience.

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The secrets behind Airbnb's customer experience - Interview with Joseph Michelli

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