The Service Mindset

In this conversation, Benny Carreon and Dennis Jackson discuss the evolution of business, emphasizing the importance of customer service and the transition from white-collar to blue-collar industries. They explore how customer experience, communication, and training play crucial roles in building a successful service-oriented business. Chris Lalomia, a guest entrepreneur, shares insights from his journey in the handyman industry, highlighting the significance of creating a culture of service and the changing perceptions in the trades. Chris Lalomia is a successful entrepreneur and change leader that has built on his experience working with the largest companies in America to start his own business from scratch. He brings his unique style to leadership to build a culture of professionalism to the blue collar world of home renovations. He left the corporate zoo and ventured into the entrepreneurial wild and started THE TRUSTED TOOLBOX: HOME REPAIR and PROJECTS in 2008. Yes, he started a business right before the Great Recession, so timing the market is not his strength. He survived through that time and has grown his business into a multimillion dollar handyman and remodeling company which has won numerous awards in Atlanta, GA. Contact information: Chris Lalomia-https://thetrustedtoolbox.com or [email protected] Carreon- Velocity Technology Group- [email protected] Dennis Jackson-WorX Solution- [email protected] www.wfhwith2guys.com