The Service-Profit Chain: Employees, Loyalty, and Growth

from Service Profit Chain Model · host Linda Nelms

Explore how internal service quality, employee empowerment, and smart operations create better customer experiences that drive loyalty and profitability. This episode breaks down the value equation, NPS, and the virtuous cycle that turns satisfied teams into long-term business growth.

Episode metadata supplied by the publisher feed · Published May 28, 2026

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The Service-Profit Chain: Employees, Loyalty, and Growth

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This episode is 7 minutes long.

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This episode was published on May 28, 2026.

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