The Service We Should Deliver – Hair Life With Nathan Plumridge

In this episode, recorded after he got back from holiday and a day after the Queen passed away, Nathan talks about service, what it is and how you can deliver service that defines your business in its market.KEY TAKEAWAYS We are now in a time where your business doesn’t really have many things that can truly separate it from your competition. Pretty much everything can be copied, from your salon interior, software system, branding, marketing, apps, the croissants and coffee you give away for breakfast, these are all things that can be replicated. What will define your business is the service you deliver. Think about experiences you’ve had somewhere where they went above and beyond and the journey and all of the things you’d like your guests to feel during that journey. What can you get your team to deliver? It has to come from the top, you have to eat and breathe the culture that you want your business to be and it has to start from outside your business; what does it look like from the outside and does the business represent great service? What does it mean to you? BEST MOMENTS‘I don’t think there’s a greater example of anyone showing us what service is, our Queen gave service for over 70 years and that is and should be a true inspiration to anyone.’‘A huge amount of our reviews now focus on the experience they had with that stylist and how that stylist made them feel, the emotional element of that.’ABOUT THE HOSTWelcome and thank you for reading this, I’m Nathan Plumridge salon owner and Hair Stylist. I’ve been in the industry for nearly 30 years and have been a salon owner for 23 of them. I have been fortunate enough to work and learn with some of the biggest names in the industry and this has given me the experience and drive to now be here with you sharing my experiences.CONTACT DETAILSwww.hairlifeshow.comInstagram is @nathan.hairlife Email me at [email protected] show was brought to you by Progressive Media