The Shape of Engagement with guest Scott Gould

You know you want your customers, employees, and communities to be engaged, but what exactly does ‘engagement’ mean? Scott Gould, author of The Shape of Engagement joins me to talk about how independent software developers can sow the seeds engagement. Talking Points Why engagement matters What engagement is The three levels of engagement The three processes that make up the cycle of engagement Real-world examples of how typical marketing activities fit in the cycle of engagement Simple steps software professionals can take to understand why their work matters to their clients Guest Bio Scott Gould is an author and popular speaker who champions the cause of real engagement in a world where so much is only skin-deep. As a management advisor he has helped some of the world’s biggest brands and oldest organisations get their customers, employees and communities highly engaged around their mission. Related Links Scott’s website Scott’s book "The Shape of Engagement" Trainer Weekly by Reuven Lerner How to Fascinate by Sally Hogshead TED Talk by Joe Pine Social Proof Derek Sivers Kai Davis ----Do you know you need to niche down, but keep hesitating because you're afraid of picking the wrong niche, cutting off good opportunities, or boxing yourself in?You DON'T need more convincing that vague positioning is a problem.You DO need a way to make positioning feel less risky so you can finally choose a direction, test it in the market, and adjust without blowing up your business.On Tuesday, September 8th, 2026, at noon Eastern Time, I'm running a live workshop called Positioning For Soloists Having A Hard Time Niching Down.That's what we'll tackle in this workshop.It's the second session of my Fall 2026 Soloist Growth Workshop series for expertise-based business owners just like you.Live attendance is limited to 20, so don't wait.Learn more at: https://jonathanstark.com/sgsEnroll in Positioning For Soloists now »Hope to see you live in Zoom on Tuesday.