EPISODE · Jan 23, 2026 · 23 MIN
The Significant Differences Between Scoring and Training
from Call Center Confidential · host Trey_Briggs
In this thought-provoking episode, top industry trainer and QA expert Trey Briggs breaks down how scoring without training is a recipe for failure, and how training, not scoring, is the only road to success. Trey offers industry-leading solutions based on a unique level of experience, knowledge, and expertise. Check it out!
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The Significant Differences Between Scoring and Training
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How long is this episode of Call Center Confidential?
This episode is 23 minutes long.
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This episode was published on January 23, 2026.
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