The Silent ROI: Why Psychological Safety is Your Most Critical Measurable Metric

from Empowering Workplaces · host Sanja Licina, Dr. Serena Huang

What does it really mean to create a psychologically safe workplace and can you actually measure it? In this episode of Empowering Workplaces, host Sanja Licina, PhD sits down with Dr. Serena Huang, AI leader, people analytics expert, and author of The Inclusion Equation. Together, they explore the intersection of data, AI, and human behavior, unpacking how organizations can move beyond good intentions and start building environments where people feel safe to speak up, contribute, and challenge the status quo. Serena shares insights from her experience leading AI and analytics at companies like PayPal, GE, and Kraft Heinz, including the surprising moment when an algorithm predicted her own resignation. The conversation dives into responsible AI, bias in hiring technologies, and why psychological safety is far more nuanced than most organizations realize. If you care about leadership, culture, and the future of work, this episode offers both practical frameworks and thought-provoking perspectives on turning data into meaningful change.

What this episode covers

In this episode of Empowering Workplaces, Sanja Licina speaks with Dr. Serena Huang about how AI and people analytics are changing the way organizations understand culture, inclusion, and employee behavior. From bias in hiring tools to the four levels of psychological safety, this conversation blends real-world experience with practical insights for building better workplaces.

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The Silent ROI: Why Psychological Safety is Your Most Critical Measurable Metric

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How long is this episode of Empowering Workplaces?

This episode is 51 minutes long.

When was this Empowering Workplaces episode published?

This episode was published on March 18, 2026.

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