The Skill of Active Listening

By definition, when someone is listening, someone else is speaking - either verbally, through the written word, or both. To ensure that the conversation isn’t encumbered by unnecessary tension or spin, help your colleagues find their voice. How? It’s important to lead by example and the best way to do this is to shed your emotional suit of armor. Let your colleagues see that you’re human by being constructively vulnerable. Tell a story about how terrified you were the first time you spoke to the CEO of the business and how you navigated the accompanying anxiety. Hopefully, you can share an experience where a boss from your past showed compassion and helped you overcome your fears.