The Skincarma Pod | Ep. 31: How AI Is Shaking Up the Skincare Space with Frank Freeman, Dermalogica’s Vice President of Digital Disruption

In this episode of the Skincarma Pod, Carmine welcomes Frank Freeman, Vice President of Digital Disruption at Dermalogica. The conversation begins with Frank's journey from music to Harvard to skincare and culminates in the transformative impact of AI – and particularly chatbots like ChatGPT – on the beauty industry. Frank shares insights into how AI is being optimized at Dermalogica to enhance productivity and, ultimately, the customer experience. They highlight the importance of innovation in skincare, the role of AI in personalizing the experience – and the disruption coming next. If you enjoyed this podcast, please subscribe, rate and/or leave a review on Apple Podcasts or Spotify to help Carmine reach more interested listeners.Follow Frank on LinkedIn here. Learn more about the Dermalogica brand ethos and product innovation at dermalogica.com.Follow Skincarma on Instagram and on TikTok. Catch product reviews of Carmine’s top picks of the best skincare on the Skincarma blog. And explore Carmine’s extensive work in beauty on his website here.Product links: Dermalogica daily microfoliant exfoliatorDermalogica dynamic skin recovery SPF 50 moisturizerDermalogica biolumin-c vitamin c serum—Product reviews on the Skincarma blog:Explore the Best Sunscreens for Face here.Explore the Best Retinol Face Creams and Serums here.Explore the Best Vitamin C Serums here.Explore the Best Niacinamide Serums here.Explore the Best Face Creams for Dry Skin here.Explore the Best Face Creams for Oily Skin here.The Skincarma Blog™ is written and curated by skinfluencer, skincare junkie and Brooklyn writer Carmine Montalto. With 25 years of expertise in beauty across every category, Carmine has helped build multiple consumer brands from the ground up. He’s named 100s of skincare, haircare & makeup products – some of which are probably in your bathroom cabinet right now! And, he’s tested 1,000s of products, the best of which can be found reviewed on his blog at skincarma.com.The Skincarma Blog® is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. Get full access to Skincarma® at skincarma.substack.com/subscribe