The Soapbox: Fast food's new AI is listening to you

What this episode covers

A major fast food chain is putting artificial intelligence in its employees' ears. Burger King is testing AI-powered headsets that do more than take orders. The devices coach workers on their performance, track inventory, and monitor customer conversations. The technology raises an uncomfortable question about whether this is helpful assistance or employee surveillance. On the show: Niu Honglin, Steve & Yushan

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Frequently Asked Questions

How long is this episode of Round Table China?

This episode is 21 minutes long.

When was this Round Table China episode published?

This episode was published on March 16, 2026.

What is this episode about?

A major fast food chain is putting artificial intelligence in its employees' ears. Burger King is testing AI-powered headsets that do more than take orders. The devices coach workers on their performance, track inventory, and monitor customer...

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