The solution to crappy customer service

from The Marketing Companion · host Mark Schaefer

Mark Schaefer and co-host Brooke Sellas talk about a ground-breaking new book that covers the essential online customer care strategies. They discuss the elevated emotional furor on the web today, the risk that comes with taking a stand, the impact of Web3 on customer service, and practical strategies for nurturing meaningful customer connections.

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This episode is 40 minutes long.

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This episode was published on July 18, 2022.

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