The SOP That Changed Everything | Ep. 149
from Chief Creative Podcast Hosted by Dustin Pead
Your team keeps asking the same client questions. You're losing 10-15 hours a week being the institutional memory for your entire agency — and every new hire takes months to get up to speed. There's one document that fixes all of it: the individual client SOP. Dustin Pead walks through the exact 5-section client playbook framework that helped one agency owner recover 10 hours a week and get new hires productive by day one. What you'll learn: The 5-section client playbook structure (communication, scope, brand voice, approval process, quirks and context) Why documenting what's NOT included in a client's scope protects your team's time How to apply the "vacation test" to know if your systems are actually working Featured Resources: Claude (AI) The Future You Framework Connect with Dustin: chiefcreativepartners.com | dustinpead.com | @dustinpead #CreativeAgency #ClientManagement #SOPTemplate #AgencyOperations #ChiefCreativePodcast
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