The Staffing Squeeze: How Campus Staff Are Staying Afloat

Podcast Description Across higher education, administrative teams are feeling the impact of reduced staffing, rising workloads, and unrelenting student expectations. From financial aid and billing to registration and support services, institutions are grappling with how to maintain high service levels under increasingly constrained conditions. In this podcast, we take a closer look at the staffing crisis in higher ed—and how some institutions are navigating these pressures by embracing scalable operational models and new approaches to support . Key Takeaways The top drivers behind staff burnout and operational strain in student services offices Why traditional staffing models may no longer meet today’s demands Strategies for scaling your team during peak times without increasing headcount What to consider when evaluating third-party support for student-facing functions Speaker Information Ryan Audus Vice President of Product Strategy, ECSI   Ryan Audus is the Vice President of Product Strategy for Global Payments higher education solutions, ECSI and TouchNet. In his role, Ryan is responsible for product strategy, pricing, research, and technology requirements prioritization. Ryan began his career in higher education technology in 2001 in product management with TouchNet. Since then, Ryan has worn several hats, including manager of product management, director of business development, and security and compliance administrator. Earlier in his career, Ryan worked for SportVision as a multimedia producer. Ryan also led Product Management for PopStar Networks, a digital signage solution provider. Ryan is a graduate of the University of Kansas, where he earned a bachelor’s degree in education.