The State of CX: More Investment, But Delivery Challenges Remain

from CX Today · host CXToday.com

CX Today's Charlie Mitchell hosts Frank Sherlock, VP International at CallMiner.In this session, we consider the current state of CX, discussing:Key takeaways from CallMiner's latest CX researchThe lack of believe in CX across many organisationsNotable CX delivery challengesReasons for hope in the future of CXIf you're interested in downloading the report that this conversation centers on, visit this page.

Episode metadata supplied by the publisher feed · Published Nov 9, 2022

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The State of CX: More Investment, But Delivery Challenges Remain

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