The State of Digital in Fast Food and Fast Casual: Revisited (2026 Edition)

Last year, in what’s become an annual tradition here on QSR Uncut, Qu CMO Jen Kern broke down restaurant operators' thoughts on technology for the year ahead. Jen now returns to unravel the latest report, which unpacks how the industry appears to have moved from experimentation to execution, defined by operational stability, intelligent decision-making, and a unified guest experience. Is AI really here? How are kiosks coming along? What matters most to restaurants and what's starting to slide? We get into all of it.Here's a link to the full report: https://stateofdigital.qubeyond.com/And be sure to register for our QSR Evolution Conference in Atlanta to learn from and network with the country's top restaurant brands, from Chick-fil-A to Shake Shack to Burger King, Texas Roadhouse, White Castle, and more. You can do so here. Our first private restaurant operator community is now open. For $500 a year, you gain access to exclusive content and reports, but also AMA Zoom calls with industry experts, and a sign-up for a WhatsApp Chat that connects you in real-time with leaders across the sector, from franchisees to founders to emerging executives. Request your invite today at plus.qsrmagazine.com.