The State of Repairs in Social Housing - Navigating Rising Costs and Compliance in 2025

Introducing special guests:Leon Storer, Director at Ark, formerly Director of Assets at StonewaterJohn Ghader, CEO of Prima GroupPaul Mullis, CEO of DAMHA2025 Inside Housing Repairs Tracker showed that housing providers in England spent a record £8.8 billion on repairs and maintenance in 2023-24 — £1 billion more than the previous year and a 63% increase since 2020-21. This rise stemmed from greater scrutiny on damp and mould, fire safety, and compliance-driven repairs, with upcoming regulations like Awaab’s Law set to impose legal deadlines for fixing hazards.Meanwhile, the Regulator introduced TSMs, requiring providers to improve repair response times and communication. With rising costs and limited resources, how can housing providers balance compliance, tenant expectations, and financial sustainability?This session explores recent repair trends, how providers are adapting, and strategies for navigating these challenges.Timestamps:00:00 Welcome and Introduction00:26 Today's Topic: State of Repairs in Social Housing02:00 Financial and Regulatory Challenges04:42 Panelist Introductions10:21 Discussion on Repairs and Maintenance19:22 Impact of Regulatory Changes30:28 Challenges in Customer Data Integration30:48 In-House Repairs vs. Contractors32:06 Social Value and Customer Focus34:52 Cost and Efficiency of In-House Repairs38:22 Impact of Cost of Living on Housing39:23 Collaborative Approaches to Housing Issues50:24 Data-Driven Decision Making in Housing52:00 Sustainability and Future Planning58:46 Conclusion and Future Webinars