The State of South Africa’s Internet: Service Failures, Billing Pain & the AI Fix

DataEQ analysed more than 79,000 customer complaints across Facebook, X and Hellopeter — and the results are stark: every ISP in South Africa recorded negative operational sentiment. Managing Director Sarah Lamb unpacks why service channels are failing, why billing errors and cancellations are spiralling, and how outages turn into multi‑week frustrations. She also explains how AI could resolve nearly a third of ISP issues at first contact www.kaya959.co.za · Kaya FM