THE STING (COMPLIANCE COACHING)
from Survive: Essentials for C-Store Assistant Managers Hosted by C-Store Center
Show Notes (Survive Version) Episode Title: The Sting: Compliance Coaching (Episode 75) Episode Description: "Telling them to check IDs is not training. You have to verify it." When a clerk sells to a minor during a police sting, they get the fine, but the Assistant Manager gets the fallout. How do you ensure your team is carding every single time, even when you aren't looking? In this episode of Survive, Mike Hernandez breaks down the difference between "telling" and "training." We discuss how to conduct a "Shadow Audit," how to coach clerks on the floor, and why documenting that training is your ultimate liability shield. What You Will Learn: The Shadow Audit: How to observe and grade your clerks' age-restricted transactions in real-time. The Documentation Defense: Why coaching a clerk doesn't count unless it is written down. The Stop-N-Go Strategy: Mike shares his experience from 1994, proving that over-training your staff to do your job is the secret to a stress-free shift. Resources & Links: 📲 Download the Compliance Coaching Log: Text the word VERIFY to 956-897-9192. 🎧 Recommended Listen: Thrive: Episode 84 (Learn the Store Manager's perspective on liquor license suspensions and corporate liability).
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