The Story Behind Kenya’s Most Ambitious Banking Transformation

70% of digital transformations in banks fail. The odds are even worse when you're pivoting from a niche corporate bank to a universal, tech-driven institution. But I&M Bank has bucked the trend.In this episode, we sit down with Shameer Patel, Executive General Manager of Retail and Business Banking at I&M Bank. Shameer was instrumental in architecting I&M’s transformation—first from the CEO’s office, where he led strategy, and now at the helm of its fast-growing retail arm.