The Story of How One Bad Employee Harmed a Bank's Reputation (Told by the Ritz-Carlton Founder)

from Our American Stories · host iHeartPodcasts

On this episode of Our American Stories, Ritz-Carlton founder Horst Schulze reshaped how service and hospitality are defined in business. He tells a short story about how great service wins - excellence wins - and bad service kills businesses. Support the show (https://www.ouramericanstories.com/donate)Support the show: https://www.ouramericanstories.com/donateSee omnystudio.com/listener for privacy information.

Episode metadata supplied by the publisher feed · Published Oct 1, 2024

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The Story of How One Bad Employee Harmed a Bank's Reputation (Told by the Ritz-Carlton Founder)

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This episode was published on October 1, 2024.

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