The Tech Back Stage Issues

What this episode covers

The Tech Back Stage Issues--Solo Episode A few months ago, we realized a handful of our technologies weren’t working properly. We decided to do an audit of our entire back stage technology systems to see if they were working properly and what the experience was like from the patient’s perspective. Strategic Coach talks about having a great back stage (systems, people, processes) to support your Front Stage (the customer experience). We often have good intentions in making the patient experience great but fail to realize the back stage support structure needed to assure that. In this episode I breakdown all of the issues we had in our companies as it pertains to technology. Technology is not the only aspect of the back stage, but this was a particular issue we were having and now that many practices are deploying technologies, it is important to perform periodic audits. Some of the technologies we audited were: • Mailchimp • Zapier • Our Podcast feed • Our lead magnets • Website integrations • EHR System I hope this episode provides you with some ideas on how to audit your practice and make sure you are firing on all cylinders. We would like to also thank our sponsors: New free SEO training for chiropractors https://propelyourcompany.com/register-chiropractic-seo-workshop/ Chiropractic Office Design https://www.ChiropracticOfficeDesign.com need-to-know