The Tech’o’Space Podcast Ep 60 – Layers of Leadership: A 20-Year Journey Through ITSM and Design

In this podcast episode we interact and connect with Mrs. Rina Brahmbhatt - Barot who is ITSM Leader | Educator | Author of Matvaa Consulting Company and 24 Trainings Company respectively, and Podcast Host of ServiceNotes Podcast based out of New York City, New York, United Statesa) Talks about her 20-year journey in the IT industry.b) In-depth, talks about her expertise on the lines of Program Management, IT Service Management and Enterprise Management.c) Gives an insight on being an award-winning expert in UX Design for the IT Servicesd) Mentions about her passion towards coaching teams, mentoring future leaders, fostering a culture of service excellence at every level of the organization.e) Her foraying into the freelance consulting, internship leadership roles and strategic advisory projects and having said that her your take on the same.f) Sheds some spotlight for the listeners on the book written by her "The ITSM Playbook".