The Tech’o’Space Podcast Ep 68 - Inverting the Pyramid: Transforming ITSM for Real Business Impact

In this podcast episode we are absolutely honored to interact and connect with Mr. Declan Hamilton who is the Director of Learn. Inspire. Deliver. (LID) company, is based out of Daventry, United Kingdoma) Gives a timeline of his journey in the IT industry.b) Mentions about his source of inspiration and drive to start his initiative "Learn. Inspire. Deliver." (LID) and also talks about the interesting backstory associated with it.c) Provide an insight about what his initiative "Learn. Inspire. Deliver." is all about to the listeners.d) Having a background in Data Processing Management and being a System Team Leader years ago, talks about his jump to transition into the ITSM space.e) Being a consultant in the ITSM space, compares the differences between the ITSM scene in an MNC to that of a start-up in the UK region.f) Mentions about his core responsibilities as the Director of his initiative "Learn. Inspire. Deliver." (LID) and also as a Senior Consultant in his previous tenure.g) Having recently got a certification "XLA Institute Foundation" from the APMG foundation, gives the listeners an insight into what exactly it is.h) His take on Inverting the pyramid with respect to your initiative "Learn. Inspire. Deliver." (LID).