The Tenant's Trust Problem | Episode 006

In this episode, John Doyle, sat down with Matthew Gardiner who is the ex CEO at Trafford Housing Trust. Why... despite high landlord satisfaction scores is there still a trust problem for tenants? 🤔 It's a tough question, right? Surely if the "satisfaction scores" are positive... there's nothing to worry about? Yeah... well not quite according to Matthew Gardiner. Over the course of this conversation, John & Matthew discussed: ✅ Why there is a trust problem/the root causes ✅ Why "making mistakes" & being "transparent" can help rebuild that trust factor ✅ Sustainability within the sector & why it's in the best interest of both Landlords & Tenants. Hope you enjoy :)