EPISODE · Jun 1, 2022 · 11 MIN
The Three Types of Empathy
from CX RIOT RADIO · host David Powers
Empathy. Empathy statements. It seems it's baked into every CSR script, making them seem rehearsed and non-genuine. That's not good. In this episode we talk about the three types of empathy (cognitive, emotional, and compassionate) and how maybe we've been doing empathy wrong in the CX game. Also, happy birthday Drew Obligatory LinkTree: https://linktr.ee/caffcx
Embed this episode
Ready to play
The Three Types of Empathy
0:00
11:06
1×
No transcript for this episode yet
Similar Episodes
No similar episodes found.
Similar Podcasts
No similar podcasts found.
Frequently Asked Questions
How long is this episode of CX RIOT RADIO?
This episode is 11 minutes long.
When was this CX RIOT RADIO episode published?
This episode was published on June 1, 2022.
Can I download this CX RIOT RADIO episode?
Yes. Use the download control on the episode player to save the publisher-provided media file.
URL copied to clipboard!