The Top Challenges Of Growing A Hospitality Business in 2024 with Ryan Jacovides & Cass Coulton.

🎙️ New Bonus Episode Alert! 🎙️Good morning, I'm thrilled to announce the release of our latest bonus episode of the Stacked ⁠podcast with our partner Dojo. In this episode, we dive deep into the world of hospitality and discuss how businesses can fuel their growth through innovative and accessible technology.🔍 Our guests for this episode are Ryan Jacovides, Director at F1® Arcade Arcade & PASTURE, and Cassandra Coulton, Senior Insight Manager at Dojo, a payments provider dedicated to empowering businesses in their growth journey. Cass shares valuable insights from her extensive research on the industry, providing actionable takeaways for businesses looking to thrive in the post-pandemic era.🌟 Here are three key takeaways from this episode:1️⃣ Resilience in the Hospitality Industry: Despite the challenges faced during the pandemic, the hospitality industry has shown remarkable resilience. Cass highlights that the industry has been leading the way in the post-pandemic recovery, with significant growth in revenue. This is a testament to the industry's ability to adapt and innovate.2️⃣ The Importance of the Customer Experience: Ryan, drawing on his extensive experience in the hospitality sector, emphasises the significance of delivering exceptional customer experiences. He shares how businesses can differentiate themselves by focusing on the quality of service, maintaining a core team, and creating a welcoming environment. Repeat visits from satisfied customers are the ultimate measure of success.3️⃣ Streamlining Operations with Technology: Cass discusses the operational challenges faced by businesses in the hospitality industry, such as long wait times for orders, payments, and other services. She highlights the importance of integrating technology solutions, such as Dojo Pocket, which can enhance operational efficiency and improve the overall customer experience. By automating processes and reducing wait times, businesses can create a seamless and enjoyable experience for their customers.💡 These insights provide valuable guidance for businesses in the hospitality industry as they navigate the path to growth. By embracing resilience, prioritising the customer experience, and leveraging technology, businesses can position themselves for success in the evolving market.🙌 A big thank you to our guests and our friends at Dojo for their valuable contributions to this episode. Stay tuned for more exciting episodes in our Focus series, where we explore innovative strategies for business growth.