The Toronto Lesson — You Don’t Know Why I’m Late

The 7 words that changed my perspective on leadership.While on vacation in Toronto, I witnessed an interaction between a tour driver and a frustrated passenger that stopped me in my tracks. It wasn't just a moment of tension—it was a masterclass in boundaries and the "Unseen Story."In a world that operates on a "Reaction Economy," most leaders judge the symptom without ever asking about the source. We assume we know the "why" behind a missed deadline or a short email, but as Stephen Covey famously taught: "Seek first to understand, then to be understood."In this episode of The (Legit) L.G.E.T. Mindset™ Podcast, I break down how to move from being a "Reactor" to a "Responder" using the power of empathy and the L.G.E.T. framework.Inside this episode, we discuss:The Toronto Incident: Why "You don't know why I am late" is a power move in leadership.The 3-Second Gap: How to pause before your "Critical Faculty" fills in the blanks with negative assumptions.The L.G.E.T. Deep Dive: A 4-stage process to "upgrade" your emotional intelligence.Projection vs. Reality: Why your irritation is often about your own internal map, not their actions.The Curiosity Question: How one simple shift in your vocabulary can turn friction into influence.True leadership isn't about having all the answers—it’s about having the right perspective. Stop performing judgment and start transforming your impact.Connect with Curtis:👉 Book your free 15-minute Clarity Call: Personal Introduction https://link.bespokehumanpotentialcoaching.com/widget/bookings/personal_introduction_clarity_meeting🔗 Follow on LinkedIn: https://www.linkedin.com/in/curtis-mccullom/Be Legit.