The trust gap: AI agents are reshaping business — but trust will determine who wins | Tim Sanders, Chief Innovation Officer at G2

AI agents are moving beyond chatbots and copilots to systems capable of completing entire business processes autonomously. In this episode, Tim Sanders, Chief Innovation Officer at G2 and AI researcher at Harvard, breaks down what agentic workflows really mean for organizations and why the biggest barrier to adopting agents isn’t the technology—it’s whether leaders can build trust in AI systems quickly enough to keep up with competitors.We also dive into:How AI agents are breaking the limits of traditional productivityHow leading companies are deploying agents to drive measurable ROIWhat the use of autonomous agents means for job displacementWhy companies like Amazon continue investing in AI agents despite occasional failuresWhat the future workforce looks like when employees become “agent bosses”For leaders trying to navigate the rapidly evolving AI landscape, the message is clear: start experimenting now or risk falling behind.Guest BioTim Sanders is the Chief Innovation Officer at G2, the world’s largest software marketplace, where he leads AI research focused on enterprise adoption and emerging technologies. A Harvard Business School fellow and bestselling author of five books—including Love Is the Killer App—Tim studies how organizations integrate new technologies to drive growth. His research combines economic analysis, executive interviews, and large-scale enterprise surveys to understand how AI is reshaping business strategy.Resources→ G2 AI Research: https://www.g2.com→ Tim Sanders on LinkedIn: https://www.linkedin.com/in/timsanders→ Prediction Machines (Ajay Agrawal, Joshua Gans, Avi Goldfarb)