The truth about bathroom fitting: what national comapnies won't tell you Season 4 Episode 7

Peter from Adroit Services — a family bathroom business in Aylesbury running since 1989 — joins Liz to talk about what it really takes to run a premium independent trades business.From managing customer expectations before a tile goes up, to handing a personal cheque to a customer over a problem that wasn't even their fault — this episode is packed with honest, practical advice.In this episode:→ Why 90% of Adroit's work comes from recommendation→ How to handle customers burned by bad tradespeople in the past→ The case for limiting free design time (and how to do it without losing goodwill)→ Why Peter walks every site himself before any work begins→ What "we work with you, not for you" actually looks like in practice→ Trading Standards as a mediation tool — and why most businesses won't use itWhether you're a homeowner planning a renovation or a trades professional wanting to raise your game, this is the conversation you need.🎙 The Home Improvement Podcast — honest conversations about getting it right.#HomeImprovement #BathroomDesign #Tradespeople #InteriorDesign #HomeRenovation #KBB