The Truth About CCaaS Migrations

Joseph Kelly, Solutions Architect at Miratech, shares a practical “lift and shine” mindset: transition what works, minimise disruption for agents and customers, and time change around contracts so you’re not double paying.With CX Today’s Rhys Fisher, we break down how to phase in native features without losing the specialist tools you rely on.Together, they unpack how enterprises can navigate the potential chaos of cloud migrations, including avoiding the common pitfalls and leveraging AI and data to drive true transformation. They also discuss why “continuous enhancement” is the secret weapon behind modern CX ecosystems.If your organization is considering a CCaaS move or struggling with “AI for AI’s sake” watch the conversation and pressure-test your roadmap.