The Truth About Enhancing Software Products with AI - with Manny Medina of Outreach.io

Manny Medina, CEO and co-founder of unicorn startup Outreach.io, shares wisdom from the trenches of AI adoption. We're excited to have him on for many reasons - to celebrate his success (Outreach's valuation recently surpassed $1 billion), exemplify how AI early adopters are disrupting Industry, and learn from his real-life journey of AI adoption. He shares how he thought about potential leverage points for AI, the kinds of experiments necessary to test these opportunities, what Outreach learned the hard way, and what they feel like they're getting right. Before Outreach, Manny was employee number three on Amazon's AWS team and led the Microsoft mobile division from launch to $50M in annual revenue. He holds an MBA from Harvard and a Masters in Computer Science from the University of Pennsylvania. Outreach is a sales engagement platform that accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions. Customers include Cloudera, Glassdoor, Pandora, Zillow. This episode was inspired by Emerj's community, requesting more tales and lessons learned from successful AI implementations. What else do you want to hear? We'd love your feedback and ideas. Get engaged with Emerj Plus: emerj.com/p1.